> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oauth.fyi/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Troubleshooting common issues, and how to get further help.

## If something is not working

<AccordionGroup>
  <Accordion title="Moderation commands are refused">
    Check role hierarchy first: AEGIS will never act on the server owner, and it refuses any
    target at or above its own highest role, or at or above the acting moderator's rank. This
    is enforced before Discord would reject the action anyway — it's not a bug.
  </Accordion>

  <Accordion title="Anti-nuke protections aren't triggering">
    Confirm the bot has **View Audit Log** — the role, channel, webhook, and permission-grant
    protections all read Discord's audit log to detect what happened and who did it.
  </Accordion>

  <Accordion title="Sentinel flagged something but nothing happened">
    That's expected if the relevant protection is in `log_only` or `human_approval` mode.
    Check `/security status` for current modes, and look for a pending approval panel in your
    alert channel if the mode is `human_approval`.
  </Accordion>

  <Accordion title="A confirmation panel isn't responding">
    Panels survive bot restarts, but each button is consumed once it's used — a stale click
    can't fire twice. Reopen the panel (`/case view`, the original command, or the alert) and
    try again.
  </Accordion>
</AccordionGroup>

## Getting help

There's no publicly documented Discord support server or contact address for AEGIS in the
materials this documentation is built from. If something here doesn't cover your situation,
contact whoever operates your AEGIS instance for your server — they're the ones who can reach
the team that deployed it for you.