> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oauth.fyi/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Troubleshooting common issues, and how to get further help.

## If something is not working

<AccordionGroup>
  <Accordion title="Slash commands aren't showing up">
    Command registration isn't guaranteed to happen automatically on every restart in every
    setup, and a **global** sync can take up to an hour to propagate even once it runs. Ask
    whoever manages your Download Bot instance to run [`/sync`](/download/commands/administration)
    (bot owner only) if it's been longer than that. Discord also caches command lists client-side
    for a bit — try restarting your Discord client too.
  </Accordion>

  <Accordion title="&#x22;This interaction has expired&#x22;">
    Discord invalidates interaction tokens after 15 minutes (3 seconds for the very first
    response). This shows up as a normal status message, not a crash — just reopen whatever panel
    or command you were using and try again.
  </Accordion>

  <Accordion title="The panel button says &#x22;Access denied&#x22;">
    Check the server's access mode and, if it's set to Roles, the configured access roles — both
    live under `/downloads` → **⚙️ Configuration** → **🔐 Access Mode**. See
    [Configuration](/download/configuration) for what each mode allows.
  </Accordion>

  <Accordion title="The panel message is missing or was deleted">
    The bot detects this at startup, or the next time it tries to refresh the panel, and logs a
    warning to your configured log channel if you have one. Run `/downloads-setup #channel` again
    to repost it.
  </Accordion>

  <Accordion title="A product on Cloudflare R2 fails to upload or download">
    That points to how this deployment's storage is set up, which is outside what you can fix
    from inside Discord. Contact whoever operates your Download Bot instance — see
    [Storage](/download/features/storage) for what R2 storage means conceptually.
  </Accordion>
</AccordionGroup>

## Getting help

There's no publicly documented Discord support server or contact address for Download Bot in the
materials this documentation is built from — it's a self-hosted bot, so support runs through
whoever operates your instance. If something here doesn't cover your situation, contact them
directly; they're the ones who can reach the people who built or deployed it for you.

If a command failed with an "Unexpected error" or "Discord error" message, it includes a short
reference code — pass that along when you ask for help, it points directly at the relevant log
entry.