> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oauth.fyi/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Troubleshooting common issues, and how to get further help.

## If something is not working

<AccordionGroup>
  <Accordion title="Slash commands aren't showing up">
    News Bot doesn't register its slash commands automatically on every restart — that's a
    deliberate, manual step. Ask whoever operates the bot to run the owner-only `/sync`. See
    [Administration](/news/commands/administration).
  </Accordion>

  <Accordion title="“You don't have permission to do that”">
    You need Discord **Administrator**, **Manage Messages**, the role configured via
    `/news config admin_role`, or bot-owner status. See
    [Installation & Permissions](/news/installation-permissions) for the full breakdown.
  </Accordion>

  <Accordion title="The publish report shows a channel as failed">
    Check the specific error: `missing_permissions` means the bot lacks Send Messages in that
    channel; `channel_unavailable`/`channel_deleted` means the channel was deleted, isn't
    cached, or the bot was removed from the server; `rate_limited`/`discord_api_error` are
    transient and retried automatically up to a bounded number of attempts. Use
    **Resend / Retry** from `/news history` to reclaim a target that already reached a terminal
    failed state. See [Drafting & Publishing](/news/features/drafting-publishing) for the full
    error list.
  </Accordion>

  <Accordion title="A scheduled announcement didn't go out">
    Check whether the bot was online around the scheduled time — if it was offline, the
    announcement is caught up automatically the next time it starts. If the bot was online the
    whole time, ask whoever operates it to check the server logs for a scheduler error audit
    event. A target stuck mid-send is reclaimed automatically on the next poll cycle — no
    restart needed.
  </Accordion>

  <Accordion title="Mention policy shows “a role (not configured)”">
    The announcement's policy is set to **Role**, but no role was ever selected. Open the
    builder's Mention Policy step and pick one, or switch to a different policy.
  </Accordion>

  <Accordion title="A confirmation or builder panel stopped responding">
    Panels time out after a while so a stale button can't act on state that's since changed —
    reopen it (`/news draft edit`, `/news history`, or the original command) and try again.
  </Accordion>
</AccordionGroup>

## Getting help

There's no publicly documented Discord support server or contact address for News Bot in the
materials this documentation is built from. If something here doesn't cover your situation,
contact whoever operates your News Bot instance for your server — they're the ones who can
check the logs and reach whoever maintains the code.