> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oauth.fyi/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

> Support ticket handling: list, claim by replying, close, reopen and archive.

**6 commands.** Support ticket handling: list, claim by replying, close, reopen and archive.

Tiers (least to most privileged) and what each can do are explained on the [Commands overview](/sellauth/commands/overview#permission-tiers).

<AccordionGroup>
  <Accordion title="`/tickets archive`">
    **Tier:** `support`

    Archives a support ticket.

    **SellAuth endpoint:** `POST /shops/{id}/tickets/{id}/archive`
  </Accordion>

  <Accordion title="`/tickets close`">
    **Tier:** `support`

    Closes a support ticket.

    **SellAuth endpoint:** `POST /shops/{id}/tickets/{id}/close`
  </Accordion>

  <Accordion title="`/tickets list`">
    **Tier:** `support`

    Lists support tickets for the shop.

    **SellAuth endpoint:** `GET /shops/{id}/tickets`
  </Accordion>

  <Accordion title="`/tickets reopen`">
    **Tier:** `support`

    Reopens a closed ticket.

    **SellAuth endpoint:** `POST /shops/{id}/tickets/{id}/reopen`
  </Accordion>

  <Accordion title="`/tickets reply`">
    **Tier:** `support`

    Replies to a support ticket.

    **SellAuth endpoint:** `POST /shops/{id}/tickets/{id}/messages`
  </Accordion>

  <Accordion title="`/tickets view`">
    **Tier:** `support`

    Shows detail for a single ticket.

    **SellAuth endpoint:** `GET /shops/{id}/tickets/{id}`
  </Accordion>
</AccordionGroup>