> ## Documentation Index > Fetch the complete documentation index at: https://docs.oauth.fyi/llms.txt > Use this file to discover all available pages before exploring further. # Permissions > Staff tiers, who may open a ticket type, and who can act inside one. Three independent systems live here: staff authority tiers, **opening** permissions (who may click a button), and **channel** permissions (who can act inside the resulting ticket). See [Installation & Permissions](/ticket/installation-permissions) for how the tiers themselves resolve. **14 commands.** ## Staff tiers ``` /staffrole set role:<@role> tier: ``` **Permission:** Admin ``` /staffrole remove role:<@role> ``` **Permission:** Admin ``` /staffrole list ``` **Permission:** Staff ## Opening permissions — who may open a ticket type ``` /buttonperms create name: rule_type: [roles:] [denied_roles:] ``` **Permission:** Manager ``` /buttonperms list ``` **Permission:** Staff ``` /buttonperms attach panel: option: rule_name: ``` **Permission:** Manager ## Channel permissions — who can act inside a ticket ``` /ticketperms create name: [viewer_roles:] [manager_roles:] ``` Leave `viewer_roles` empty and set `manager_roles` for a staff-only channel. **Permission:** Manager ``` /ticketperms list ``` **Permission:** Staff ``` /ticketperms attach panel: option: rule_name: ``` **Permission:** Manager ## Ticket blacklist ``` /ticket_blacklist add user: [reason:] [expires_in:] ``` **Permission:** Staff **Example:** `/ticket_blacklist add user:@user reason:Repeated abuse expires_in:7d` ``` /ticket_blacklist remove user: ``` **Permission:** Staff ``` /ticket_blacklist list ``` **Permission:** Staff ## Ticket caps ``` /setmax count:<1-50> ``` **Permission:** Admin ``` /optionmax panel: option: [count:<1-50>] ``` Omit `count` to clear the override and fall back to the guild default. **Permission:** Admin