> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oauth.fyi/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Troubleshooting common issues, and how to get further help.

## If something is not working

<AccordionGroup>
  <Accordion title="A command says I don't have permission">
    Check that your role is mapped to the right tier with `/staffrole list`, and see
    [Installation & Permissions](/ticket/installation-permissions) for what each tier and
    capability actually grants. The server owner always has full authority even with no roles
    mapped yet.
  </Accordion>

  <Accordion title="Adding/removing a ticket participant doesn't change what they can see">
    The bot needs **Manage Roles** for the ticket's channel to set per-member overwrites. This
    is a channel-scoped permission — check it on the ticket channel itself, not just the
    server-wide role list. See [Installation & Permissions](/ticket/installation-permissions).
  </Accordion>

  <Accordion title="A ticket won't close">
    If `/transcript set-policy` is set to **Block**, a ticket can't close without a successful
    transcript — including tickets the auto-close sweep tries to close. Run
    `/transcript status` to check transcript storage and the retry queue. If policy is
    **Queue Retry**, the ticket has already closed and a background worker is still retrying the
    transcript.
  </Accordion>

  <Accordion title="No categories/products show up in the AIO funnel">
    The catalog is empty or every entry is disabled. Build it from `/aio_manage` → Manage
    Catalog — categories, then products under a category, then durations/variants under a
    product. See [The AIO sales funnel](/ticket/features/aio-sales-funnel).
  </Accordion>

  <Accordion title="Smart Gate approved something I expected it to deny">
    Smart Gate fails **open** on misconfiguration — an error evaluating a rule set counts as an
    approval, not a denial, so a broken ticket type never becomes unusable. Check
    `/gate status` for an error count and `/gate log` for the specific decisions, and confirm
    the rule set is attached to a panel/option using the same form it was built against.
  </Accordion>

  <Accordion title="Intake or a form isn't running on an option">
    An option runs exactly one collection path: a form (optionally gated by Smart Gate) or an
    Intake template, never both. `/intake attach` and `/gate attach` both refuse to attach where
    the other path is already set — detach the one you don't want first. See
    [The Intake plugin](/ticket/features/intake-plugin).
  </Accordion>

  <Accordion title="There's no /help command">
    That's expected — type `/` in Discord to see the slash commands available to you in that
    server, or use the [Commands](/ticket/commands/panels) tab here for the full reference with
    permissions and syntax.
  </Accordion>
</AccordionGroup>

## Getting help

There's no publicly documented support server or contact address for Ticket Bot in the
materials this documentation is built from. Ticket Bot is centrally hosted, so if something
here doesn't cover your situation, contact whoever operates your instance for your server —
they're the ones who can reach the team that deployed it for you.