> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oauth.fyi/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Troubleshooting, getting help, requesting alpha access, and reporting problems.

## If something is not working

<AccordionGroup>
  <Accordion title="Commands do nothing">
    Check the module is enabled in `=config`, and that V.O.I.D's role sits **above** any role it
    has to manage. Discord refuses role changes from a lower role regardless of permissions.
  </Accordion>

  <Accordion title="Slash commands are missing">
    Global slash registration can take up to an hour to propagate after the bot joins. Prefix
    commands work immediately.
  </Accordion>

  <Accordion title="A panel says it expired">
    Panels survive restarts, but individual actions expire after a while so a stale button
    cannot act on state that has since changed. Reopen the panel and try again.
  </Accordion>

  <Accordion title="The bot left the server">
    During the alpha, V.O.I.D leaves servers that are not on the access list, and posts the
    reason before it goes. [Request access](https://void.oauth.fyi/support) and re-invite.
  </Accordion>
</AccordionGroup>

## Request alpha access

V.O.I.D only joins servers on the access list during the alpha. Ask for access **before**
inviting the bot — otherwise it will explain why and leave.

Include your **server ID** in the request. To copy it: enable Developer Mode in Discord
(User Settings → Advanced), then right-click your server and choose *Copy Server ID*.

<Card title="Request access" icon="envelope" href="https://void.oauth.fyi/support">
  Ask for your server to be added to the alpha access list.
</Card>

## Reporting a problem

Useful things to include:

* What you ran and what happened instead
* Your server ID and roughly when it happened
* Whether the module involved is enabled in `=config`

If a command failed with an error message, include it verbatim — errors carry a trace id that
lets the operators find the exact request in the logs.

## Checking whether it is us

[void.oauth.fyi/status](https://void.oauth.fyi/status) reports live component health. If a
dependency is degraded it says so there, which usually explains a bot that has gone quiet.

Note that V.O.I.D can also be put into **maintenance mode** deliberately, during which commands
are paused and the bot replies saying so.

## Data requests

See [Data & privacy](/void/privacy) for access and deletion requests.