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If something is not working

Command registration isn’t automatic on every restart for this bot. Ask whoever operates your Invoice Bot instance to run the owner-only /sync command — a global sync can take up to an hour to fully propagate to every server. If this instance is set up to sync only to a specific server for testing, commands will only appear there.
That provider isn’t configured for this server yet. Check /payment_config and make sure the relevant field (btc_address, paypal_email, etc.) is set — see Configuration for the full list.
This is deliberate, not a bug — the transaction’s amount to the configured address didn’t exactly match the quoted crypto amount. Underpaid leaves the invoice unpaid so you can follow up with the customer; overpaid still completes the invoice and records the excess. Check the expected vs. actual amounts shown in the response.
A given blockchain transaction hash can only ever complete one invoice per asset. If you believe this is wrong, check which invoice actually claimed it with /crypto_lookup before assuming it’s an error.
Quoted crypto amounts are only valid for a limited window. Run /invoice payment again with the same method (or use the Refresh Quote button on the invoice’s payment panel) to issue a fresh quote and amount.
Both are optional features that may or may not be enabled on the particular bot instance you’re using. If Export PDF or a crypto payment’s QR code isn’t appearing, the rest of the invoice still works fully — ask whoever operates your instance whether that optional feature is turned on.
Only invoices currently in Draft or Void can be deleted. Void it first with /invoice void if it’s in any other status — see Invoice lifecycle.

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Getting help

There’s no publicly documented Discord support server or contact address for Invoice Bot in the materials this documentation is built from. If something here doesn’t cover your situation, contact whoever operates your Invoice Bot instance for your server — they’re the ones who can look at the running bot directly. When reporting a problem, it helps to include:
  • The exact command you ran and what happened instead
  • The invoice number involved, if any
  • Whether the issue is specific to one payment method or affects everything