Permissions - Bot documentation

Three independent systems live here: staff authority tiers, opening permissions (who may click a button), and channel permissions (who can act inside the resulting ticket). See Installation & Permissions for how the tiers themselves resolve. 14 commands.

Staff tiers

/staffrole set — Grant a Discord role a staff authority tier

/staffrole set role:<@role> tier:<Reseller|Sales|Support|Staff|Manager|Admin>

Permission: Admin

/staffrole remove — Remove a role's staff authority grant

/staffrole remove role:<@role>

Permission: Admin

/staffrole list — List staff authority role grants

/staffrole list

Permission: Staff

Opening permissions — who may open a ticket type

/buttonperms create — Create an opening-permission rule

/buttonperms create name:<text> rule_type:<Everyone|Any Role|All Roles|Denied Roles|Customer Role|Staff Role>
  [roles:<role mentions>] [denied_roles:<role mentions>]

Permission: Manager

/buttonperms list — List opening-permission rules

/buttonperms list

Permission: Staff

/buttonperms attach — Attach a rule to a panel's ticket option

/buttonperms attach panel:<text> option:<text> rule_name:<text>

Permission: Manager

Channel permissions — who can act inside a ticket

/ticketperms create — Create a ticket-channel permission rule

/ticketperms create name:<text> [viewer_roles:<role mentions>] [manager_roles:<role mentions>]

Leave viewer_roles empty and set manager_roles for a staff-only channel.Permission: Manager

/ticketperms list — List ticket-channel permission rules

/ticketperms list

Permission: Staff

/ticketperms attach — Attach a rule to a panel's ticket option

/ticketperms attach panel:<text> option:<text> rule_name:<text>

Permission: Manager

Ticket blacklist

/ticket_blacklist add — Block a user from opening tickets

/ticket_blacklist add user:<user> [reason:<text>] [expires_in:<e.g. 7d, 24h>]

Permission: StaffExample: /ticket_blacklist add user:@user reason:Repeated abuse expires_in:7d

/ticket_blacklist remove — Unblock a user

/ticket_blacklist remove user:<user>

Permission: Staff

/ticket_blacklist list — View the ticket blacklist

/ticket_blacklist list

Permission: Staff

Ticket caps

/setmax — Set the guild-wide max open tickets per user

/setmax count:<1-50>

Permission: Admin

/optionmax — Override max open tickets for one ticket option

/optionmax panel:<text> option:<text> [count:<1-50>]

Omit count to clear the override and fall back to the guild default.Permission: Admin

​Staff tiers

​Opening permissions — who may open a ticket type

​Channel permissions — who can act inside a ticket

​Ticket blacklist

​Ticket caps

Staff tiers

Opening permissions — who may open a ticket type

Channel permissions — who can act inside a ticket

Ticket blacklist

Ticket caps